70s Sunset Palm Tree Vintage Poster

At NuviaDecor.lt, we are committed to providing you with a smooth and hassle-free shopping experience. Below you’ll find all the important details regarding our shipping process.

Processing Time

All of our products are made to order and printed by our trusted partner, Printful. Once you place an order, our team will begin processing it, which typically takes 2-5 business days. This allows us to ensure the highest quality prints and packaging for your artwork.

Shipping Times

After processing, your order will be shipped to the address provided at checkout. Shipping times vary based on your location:

• Domestic Shipping (within Lithuania): 3-7 business days
• European Union Shipping: 5-10 business days
• International Shipping: 7-20 business days (depending on the destination)

Please note that delivery times may vary due to factors such as customs clearance, holidays, and unforeseen delays in transit.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We offer competitive rates to ensure you get the best value for your purchase.

• Free Shipping on orders over €50 within Lithuania.
• For international orders, shipping fees will be calculated based on your location.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package and get real-time updates on its status. Please allow up to 24 hours for tracking information to become available.

International Shipping

We are proud to offer worldwide shipping! While we strive to provide the best service possible, international shipments may be subject to customs and import taxes, which are the responsibility of the customer. If your country’s customs office requires additional documentation or fees, we may contact you for further information.

Order Issues

If there are any issues with your order, such as a missing or damaged item, please reach out to us within 7 days of receiving your shipment. Our customer service team will assist you in resolving the issue quickly and efficiently.

Returns & Exchanges

Due to the made-to-order nature of our products, we do not accept returns or exchanges unless your order is damaged during shipping or contains a manufacturing defect. If there is an issue with your order, please contact us immediately, and we’ll work with you to find a solution.

Order Modifications

Once an order has been placed and processing has started, we are unable to modify or cancel the order. Please make sure all details (including shipping address) are correct before completing your purchase.

Customer Support

If you have any questions regarding shipping, tracking, or order status, feel free to contact us at mockaitisedvinas3@gmail.com. Our customer support team is always happy to assist you.

Thank you for shopping at NuviaDecor.lt. We strive to ensure every customer is fully satisfied with their purchase. Please read our refund policy below to understand our guidelines for returns, exchanges, and refunds.

Made-to-Order Products

As all of our artwork is made-to-order and printed specifically for you, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect address provided, or if you simply no longer wish to keep the item. However, we are committed to providing the best service possible, so please carefully review the details before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at mockaitisedvinas3@gmail.com. We require notification within 7 days of receiving your order to process a refund or replacement. You may be asked to provide:

• Photos of the damaged or defective item
• Photos of the packaging, including the shipping label (if applicable)

Once we verify the issue, we will offer a replacement or full refund, depending on your preference and availability of the product. We will also cover the cost of return shipping for defective items.

Lost or Missing Items

In the rare event that your order is lost or goes missing during transit, please reach out to us within 7 days of the expected delivery date. We will assist you in filing a claim with the shipping carrier and, if necessary, offer a replacement or refund based on the outcome of the investigation.

Refund Process

If you are eligible for a refund under the terms outlined above, the process will be as follows:

1. Contact us at mockaitisedvinas3@gmail.com with your order number and details of the issue.
2. After review and verification, we will issue a refund to your original payment method within 7-10 business days.
3. You will receive a confirmation email once the refund has been processed.

Please note, refunds can only be issued to the original payment method used at checkout. Refunds will not include shipping fees, unless the issue was caused by an error on our part.

Order Modifications or Cancellations

As we work with Printful to produce our products, changes or cancellations cannot be made once an order has been placed and processing has started. Please ensure all details are correct before confirming your order. If you need to make any changes, please reach out to us immediately, and we will try to assist you, though we cannot guarantee a modification after production begins.

Non-Refundable Items

Due to the nature of our business, we cannot accept refunds or returns for the following:

• Custom or personalized items
• Items damaged by misuse or improper care
• Orders that were delivered to incorrect or incomplete addresses provided by the customer

Contact Us

If you have any questions or concerns regarding your order or this refund policy, please don’t hesitate to contact us at mockaitisedvinas3@gmail.com. We are here to assist you and ensure your experience with NuviaDecor.lt is a positive one.